Nice work on the design. And we appreciate your flexibility to make changes.
How Swayne.hill started their other business or advertising journey
Who are you known as?
What industry do you think your business is most related to?
Tell us a bit about who you are and the people you reach
Kaleo is helping IT teams finally deliver on the promise of self-service with fast, bite-sized answers that people will actually use. We complement your ITSM tools by answering questions before they hit your service desk. Using machine learning algorithms, Kaleo continuously extracts and transforms content (like closed trouble tickets) into usable questions & answers. Our customers, like Viacom and Toyota, report as much as 70% lower support costs and happier users after just a couple of months.
What inspires you and how do you envision the design for your business?
I need a graphic that will be used in several places including a PowerPoint slide and Company/Product Info Sheets. It needs to communicate the value of an information layer we're constructing that contains short, usable answers distilled from longer content that already exists across the enterprise - training docs, SOPs, closed support tickets, pdf files, etc. Also people - subject matter experts. When people across the company have questions, they ask us and we try to provide a short answer, if we can't we route to other people in the company who could provide that expertise. We capture the answer for future use. In the case of IT support, we route the question into the standard support process.